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If you’re interested in more information about the auto-complete cache you can find an article from Microsoft here. (see screenshot below) 4 When finished, restart the computer to fully apply. (see screenshot below) 3 Click/tap on Delete Files to confirm. 2 Check the Thumbnails box, and click/tap on OK. Next choose Outlook options, under outlook options from the left-hand. To Clear and Reset Thumbnail Cache in Disk Cleanup. Launch Outlook and then click on File Menu. This information should help you differentiate between what and where your contacts are and what the Auto-Complete cache is and how it functions, as well as why this data can’t be moved in some situations. Clear Auto-Complete list Cache in Outlook. You may have to look up a contact every so often but it’s usually a quick process to get back to normal. So if it is moved over it will usually cause issues preventing your emails from being delivered when you attempt to auto-complete an email address (among other issues).At the very least if your auto-complete cache is cleared or lost, it can be rebuilt just by using Outlook normally. Then, hit the OK button at the very bottom to complete the task 100 percent. Under that section, click on Empty Auto-Complete List to get rid of everything all at once. Step 2: Navigate to the Mail section, and locate Send messages in the right pane. The auto-complete cache can’t be moved in most cases as there is other hidden information also saved in the cache related to your account configuration. Then follow the steps below to do that: Step 1: Open Outlook, click on File, and then Options. In situations where you’ve had a new Outlook profile created (such as migrating from using POP / IMAP email to Microsoft Exchange / Office 365) you will find the auto-complete data doesn’t move with your profile.